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Frequently Asked Questions: Get Answers to Common Queries

Frequently Asked Questions

Frequently Asked Questions (FAQs) can be a useful resource for customers to quickly find answers to common questions about the product or service. Technical support can create and maintain an FAQ page or database to help customers resolve their issues quickly and efficiently.


  • Q Do you test all your goods before delivery?

    A  Yes, we have 100% test before delivery.
  • Q What is your sample policy?

    A We can supply the sample if we have ready parts in stock, but the customers have to pay the sample cost and the courier cost.
  • Q Do you test all your goods before delivery?

    A Yes, we have 100% test before delivery.
  • Q Can you arrange shipment to my forwarder in China?

    A Sure, we can ship to your forwarder in China. Please let us know the address.
  • Q What about the total price ship to my place?

    A Please tell us quantity actually needed, where to ship and your ideal lead time at first. We will estimate and get back to you according to your requirements.
  • Q What should I do if I need technical support after the warranty period has expired?

    A If you require technical support after the warranty period, you can still contact our technical support team. We offer paid support options for out-of-warranty products.
  • Q How do I request warranty service for a product under warranty?

    A To request warranty service, please contact our warranty service team with your proof of purchase and product details.
  • Q What are the advantages of your products compared with other brands on the market?

    A Our company's raw materials are all brand new raw materials provided by large suppliers. We use the latest upgraded version of the chip on the market.
  • Q Are you a factory or a traders?

    A We are factory. We are a professional manufacturer from China with 14 years of production experience. Own two factories, covering an area of 15,000 square meters and average annual production of 800,000 unit.
  • Q What can I customize about my product?

    A Support packaging, logo, UI,system and other multi-plan customization Meet the needs of every customer.
  • Q What logistics methods will you use to transport goods?

    A We support sea transportation, air transportation, land transportation, express delivery and other methods.
    We can choose the most suitable logistics method according to customer needs
  • Q Does your navigation system support navigation logging?

    A Our product supports navigation recording.
  • Q Do your products have a warranty period?

    A Yes, our products have a one-year warranty.
  • Q How do you guarantee the quality of your products?

    A The product has passed CE, FCC TS6949 testing. Have a complete QA QC testing process and strictly implements the ISO9001&TS6949 production standard QC detection. We have a one-year quality guarantee for the product.
  • Q Are you a car navigation manufacturer?

    A Yes, we are a manufacturing factory, we have two own factories covering an area of 15,000 square meters.
  • Q Can the main engine install all models?

    A With the addition of an outer frame, most of the models on the market can be installed. Models with frame lines can be installed.
  • Q What testing processes and certificates do you have for your products?

    A CE certificate, Bluetooth certificate. QC and QA, high and low temperature test, vibration test, drop test.
  • Q How long is the product warranty period?

    A One year.
  • Q How many languages are supported?

    A Support multi-national languages, basically all languages are supported.
  • Q Is there an installation manual?

    A There is no uniform, because the installation method of each model is different.
How Can We Help?

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No matter what consulting needs you have, we will help you answer them, including purchasing guides, product functions, and technological innovations.

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